We strive to offer the best customer service because we value your membership and know every customer has different questions and needs.  Below is a general Frequently Asked Questions section that should help to answer many of the questions you may have.  If you do not see your answers here or in our other support pages, please contact us.

If you need assistance after normal business hours, please continue to call our regular business number of (620) 429-3132.  We have on-call staff 24/7.  We kindly ask that you respect our employees’ private lives by calling in trouble to the office and not directly to our employees.

Service Specific Support Pages:

TELEPHONE HELP  |  INTERNET HELP  |  VIDEO HELP   |  REMOTE CONTROL GUIDE  |  CABLE CHANNEL LINEUP

APC

Every home and business with our services has a box similar to the one in the photo.  This box must CONSTANTLY BE PLUGGED IN for CTC services to work.

If your CTC services go out, please verify that this box as TWO GREEN LIGHTS.  If not, verify your electrical outlet is working correctly, in a safe manner.

This box powers ALL THREE services.

 

General Support FAQ

When are Capital Credit checks sent out?

CTC mails out Capital Credit checks to cooperative members at the end of the year.  Typically they are mailed out in early December, though the exact time can vary.  Please watch our website towards the end of the calendar year for a more specific time-frame.

I am having a problem after hours, what do I do?

CTC has a technician on-call 24/7.  If you experience a problem with one of our services after hours, please call (620) 429-3132 and leave a message.  The on-call technician will return your call as soon as possible.  CTC respectfully asks that customers refrain from calling employees homes after hours to report trouble.

What is your disconnect policy?

All CTC bills are due on the 10th of the month.  This date never changes.  After the 10th, your payment becomes delinquent and a late fee will be assessed to your account.  CTC typically allows 1-2 days of grace after the 10th.  If you have questions regarding your payment or would like to make payment arrangements, please contact us.

What does being a Member get me?

Columbus Telephone Company is a member-owned cooperative.  When CTC turns a profit, money is allocated to each cooperative member for that year.  Membership is completely optional for Internet and cable TV services, however it is required for telephone service.  It costs only $15.00 to become a member.  This fee is NONREFUNDABLE.

Can I pay my bill online?

Yes!  Simply go to this page and follow the registration instructions.

How much is a service call?

When our staff is dispatched to address an issue that is not at the fault of our equipment or service, the following charges may apply:

  • Phone Service Call – $70/hr
  • Internet Service Call – $70/hr
  • Cable TV Service Call – $70/hr

Depending on the situation, material charges may also apply.